Managed IT Services
Built for Growing
Canadian Businesses.
We don't just fix IT issues — we prevent them. One flat monthly rate covers everything: monitoring, security, cloud, help desk, and strategic IT guidance.
<5min
Avg. Response
24/7
Monitoring
99.9%
Uptime Target
Trusted Technology Ecosystem
Managing IT Is Harder
Than It Should Be.
Most small and mid-sized businesses deal with the same frustrations — unreliable technology, unexpected IT bills, and no clear plan when something goes wrong. That's not how it has to be.
See How We Fix It arrow_forwardFrequent Downtime & Slow Support
Every hour your team can't work is revenue lost. Waiting on hold for IT help only makes it worse.
Unpredictable IT Costs
Break-fix billing means every month is a surprise. Budgeting is impossible when your IT bill varies wildly.
Security Gaps You Don't Know About
Most breaches start with unpatched systems or weak email security — things that get missed without proactive management.
No Strategic IT Direction
Without a technology roadmap, businesses keep reacting to problems instead of building for growth.
Complete IT Management,
One Monthly Fee.
Every layer of your technology — monitored, secured, and optimised — so your team stays focused on your business.
Managed IT Services
Complete oversight of your devices, network, and workflows. Proactive monitoring means issues are caught and resolved before your team notices them.
Cybersecurity
Security embedded into every layer — not bolted on as an afterthought. Enterprise-grade protection at an SMB price.
- Threat Detection & EDR
- Email & Anti-Phishing
- Zero-Trust Access
- Dark Web Monitoring
Cloud & Microsoft 365
Migration, management, and optimisation of your M365 environment and Azure infrastructure.
Cloud-First Deployments
Backup & Disaster Recovery
Automated daily backups, off-site storage, and rapid recovery plans. Because downtime always costs more than prevention.
IT Strategy & vCIO Services
Technology roadmaps, quarterly business reviews, and IT budgeting guidance — so your investment always supports your growth goals.
Request a Free IT Audit arrow_outwardOne Fee.
Everything Included.
No nickel-and-diming. No surprise invoices. No "that's extra." One flat rate per user covers your entire IT environment — support, security, cloud, and strategy.
What's covered in every plan:
Reviews That Speak Volumes
"Switching to Xen was one of the best decisions we've made. Their team responds within minutes — no waiting, no runaround. We haven't had a serious IT issue since onboarding."
James Mitchell
CEO, Mitchell Law Group · Niagara, ON
"Our clinic handles sensitive patient data daily. Xen manages our cybersecurity and backups with real professionalism. We're confident our PHIPA obligations are met — and our data is safe."
Dr. Sarah Amir
Owner, Amir Family Dental · St. Catharines, ON
"The flat monthly pricing changed how we budget for IT. No more bill shock. And the Microsoft 365 optimisation Xen did for us genuinely made our team more productive."
Robert Carmichael
COO, Carmichael Manufacturing · Hamilton, ON
Simple. Predictable. All-Inclusive.
Three structured packages built for growing Canadian businesses. One flat monthly rate per user — no hidden fees, ever.
Reliable IT, Covered
Everything a small team needs to keep IT running smoothly — without the overhead of a full IT department.
Includes
- check_circleManaged IT support & help desk
- check_circleDevice monitoring & patch management
- check_circleMicrosoft 365 management
- check_circleEndpoint protection
- check_circleBasic backup
Best for: Small teams needing reliable IT
Get StartedSecurity-Forward IT
For growing businesses that need enterprise-grade protection and the confidence that comes with it.
Everything in Core, plus
- check_circleAdvanced endpoint detection & response (EDR)
- check_circleEmail security & phishing protection
- check_circleAdvanced backup & disaster recovery
- check_circleSecurity monitoring & alerting
- check_circleSecurity awareness training
Best for: Growing businesses needing stronger security
Book a Free AssessmentCompliance-Ready IT
Purpose-built for clinics and regulated industries requiring PHIPA/HIPAA-aligned configurations.
Everything in Plus, plus
- check_circlePHIPA/HIPAA-aligned configurations
- check_circleAudit logging & compliance reporting
- check_circleData governance & risk controls
- check_circlePriority support & dedicated vCIO
- check_circleQuarterly compliance reviews
Best for: Clinics and regulated industries
Get StartedAll packages are per-user, flat monthly pricing. Contact us for a custom quote.
<5min
Avg. Support Response
24/7
System Monitoring
99.9%
Uptime Target
Flat
Monthly Pricing
The Xen Difference
Why growing Canadian businesses choose Xen over traditional break-fix IT providers.
5-Minute Response, Guaranteed
Real help in minutes, not hours. No queues, no bots, no voicemail. When your team has a problem, we're on it immediately.
Security Built Into Every Layer
We don't sell security as an add-on — it's designed into everything we deploy, from endpoint to email to cloud identity, from day one.
Flat-Rate, Zero Surprises
One predictable monthly rate per user. No hidden fees, no time-and-materials billing. Budget with confidence, every single month.
Proactive, Not Reactive
We use automation and monitoring to catch problems before they affect your business. Most of our work happens invisibly — that's the point.
Deep Microsoft Expertise
Specialised in Microsoft 365, Intune, and Azure. We don't just manage your tools — we optimise them to work harder for your team.
We Act as Your IT Team
We're not a vendor — we're an extension of your business. We attend your planning calls and make IT decisions that directly support your growth.
Real Results for
Canadian Businesses.
Mitchell Law Group
Niagara, ON · Legal
Challenge
Outdated infrastructure, slow remote access, and no formal cybersecurity in a firm handling confidential client files.
Solution
Migrated to Microsoft 365, deployed Intune for device management, implemented email security and conditional access policies.
Result
Zero security incidents since onboarding. Fully remote-capable team. IT support response under 5 minutes.
Amir Family Dental
St. Catharines, ON · Healthcare
Challenge
PHIPA compliance concerns, unreliable backups, and a previous IT provider that was slow to respond and hard to reach.
Solution
Deployed Xen Compliance Pro — PHIPA-aligned configurations, automated encrypted backups, and 24/7 monitoring of all systems.
Result
Full PHIPA compliance achieved. Clinic now has complete confidence in data security and continuity. Response time down from hours to minutes.
Getting Started
Is Simple.
From free assessment to fully managed IT in 2–4 weeks — with zero disruption to your business.
01
Free IT Audit
We assess your environment, identify risks and security gaps, and document opportunities — no cost, no obligation.
02
Custom Solution
We design a tailored IT plan that fits your business needs, goals, and budget — with transparent, predictable pricing.
03
Seamless Onboarding
We handle the transition with zero downtime — installing monitoring, configuring security, and training your team.
04
Ongoing Partnership
We continuously monitor, maintain, and optimise your IT — while providing strategic guidance through quarterly reviews.
We Understand Your Industry
Healthcare & Clinics
PHIPA-aligned IT for patient data protection
Legal & Professional
Uptime and compliance for client-sensitive work
Construction
Field connectivity and project system support
SMB Corporate
Scalable IT for growing teams of 10–150
Serving businesses across
Managed IT Services FAQ
Managed IT is a fully outsourced IT department — we proactively monitor, maintain, and support your entire technology environment for a flat monthly fee. Instead of calling someone when things break, we prevent issues from happening in the first place.
Absolutely. Co-managed IT is one of our most common engagements. We work alongside your internal IT person or team — handling the day-to-day monitoring and support while they focus on higher-level projects.
We use flat per-user monthly pricing — so costs scale predictably with your team size. The exact rate depends on which package fits your needs. Book a free audit and we'll put together a transparent, no-obligation quote.
We specialise in businesses with 10–150 employees, particularly those that rely on cloud technology and can't afford downtime or security incidents. Our packages are designed to scale with you as you grow.
Our target is under 5 minutes for support requests during business hours. Critical issues are treated as emergencies regardless of time of day. 24/7 monitoring means many problems are caught and fixed before you're even aware of them.
Most clients are fully onboarded within 2–4 weeks. We handle the entire transition ourselves, working around your business hours to ensure there's zero downtime during the switchover.
Yes — our Microsoft 365, Intune, and Azure expertise makes us particularly well-suited for hybrid and remote-first environments. We manage devices, identities, and access securely regardless of where your team works.
Break-fix means you call someone after something breaks and pay by the hour. Managed IT means we proactively monitor your environment 24/7, catch problems before they happen, and cover everything for one flat monthly fee.
Ready for Stress-Free
IT Management?
Book a free IT & cybersecurity audit. We'll review your environment, identify risks, and deliver a clear action plan — with no obligation to work with us afterward.
[email protected] · Serving businesses across Canada