Stop finding out about IT issues from frustrated staff. Our 24/7 monitoring watches every server, endpoint, and network device — catching and resolving issues before they turn into outages.
Servers & Virtual Machines
CPU, memory, disk health
Network Devices
Switches, routers, access points
Endpoints
Laptops, desktops, workstations
Cloud Services
Microsoft 365, Azure health
Backup Jobs
Completion status and failures
When you find out about problems from staff complaints, the damage is already done.
Your team discovers the server is down before you do. Every minute of delay is lost productivity and frustrated employees.
Disk filling up, memory pressure building, services degrading — these all give warning signs. Without monitoring, you miss them.
Microsoft 365 outages, Azure service degradation, backup failures — if nobody's watching, nobody knows.
Without historical performance data, you can't predict failures, justify hardware upgrades, or demonstrate uptime to stakeholders.
Every device, every service, every location — watched around the clock.
When monitoring detects an issue, here's what happens next.
Alert triggered automatically
Technician notified within minutes
Issue investigated and resolved
You're informed of resolution
Root cause documented
Lightweight agents. No disruption. Full visibility from day one.
We deploy lightweight monitoring agents to your servers and endpoints. Zero performance impact, zero disruption to your team.
We configure alert thresholds specific to your environment — not generic defaults. Your systems, your baselines.
From that point forward, your environment is watched 24/7. Issues are caught, triaged, and resolved — often before you even notice.
Alerts without action are just noise. We monitor and we respond.
We tune alert thresholds to your environment so you're not drowning in false positives. When we alert, it's real.
Our team targets a 5-minute response on all critical alerts. Monitoring without response is worthless.
Servers, endpoints, network, cloud — all monitored from a single platform. No blind spots.
Monthly reports show performance trends so you can plan hardware refreshes and capacity upgrades before they become emergencies.
We don't just check that backups ran — we verify they completed successfully and the data is recoverable.
Based in St. Catharines. Fast remote response and on-site capability across Niagara, Hamilton, and the GTA.
Get proactive monitoring in place and know about every issue before your team does.
Servers (CPU, memory, disk, services), network devices (uptime, performance), endpoints (health, software), Microsoft 365 (service health, mailbox issues), and backup job completion. We can also monitor custom applications and services.
No. Our agents are extremely lightweight and designed to run silently in the background with negligible performance impact.
Critical alerts (server down, disk full, backup failure) are escalated to our on-call team immediately. Non-critical alerts are queued for first-thing-in-the-morning resolution. You'll always know what happened.
24/7 monitoring is included in all Xen Managed IT plans. This page explains the monitoring component in detail — it's one of the core pillars of everything we do.
Proactive monitoring means problems get caught and fixed before your team ever notices. That's the Xen standard.